Right of withdrawal before delivery
You have the right to cancel the order, ie to cancel the transaction before receiving the ordered products. In this case, you send a cancellation at info@laditarosa.com to return the price if the products have not been delivered to the courier for delivery. Money will be refunded by depositing on your account (in the case of bank transfer or cash on delivery) or by returning the amount to your credit / debit card.A prerequisite, inform us by email at info@laditarosa.com about your IBAN account number, bank in which you have your account and the name of the beneficiary as listed in the booklet. For security reasons, the beneficiary or co-beneficiary of the account number should be the same person as the one selected in the invoicing data and indicated on the proof of purchase.
If products have already been delivered to the courier, then cancellation will be considered a return of the products as below.
Return of products after delivery
If the choice of product does not meet your expectations, you have the right to request a return of the purchased product. In this case, please let us know:
a) by e-mail to info@laditarosa.com or
b) by phone at 210-3217002
indicating your order number, your name, the products you return, along with the return reason (eg, small size), and the products with which you want to replace the returned ones.
The change must be made for up to 14 calendar days for jewellery and accessories and up to 7 calendar days for sunglasses from the date of receipt to be accepted by our company.
All products belonging to offers or discounts are not subject to return.
In laditarosa.com refunds are not applicable.
WARNING: Return products must be in the state shipped from laditarosa.com and received from you, complete and free of damages. Their packaging should be the one that normally accompanies the product in excellent condition. If the product is received with wear or incomplete packaging (without tabs, labels, torn protection, etc.), a return will not be possible. In this case, the product will be refunded at your own expense.
To send the products you must use the same courier company that delivered you the order.
Is there a charge for return?
In case you wish to exchange the product with another one, there are return expenses 2 euro for regions within Attica and 4 euro for the rest regions of Greece on top of the expenses for the new shipment in case there is cash upon delivery. as a payment method. In that case the cost is extra 3 euro.